Night Operator

Night Operations Specialist ¿ this is a contract to hire position in Allentown. Sift hours: 6pm ¿ 2am Essential Functions: ¿ Uses various systems to compute taxes, premiums, commissions, payments, and policy values. Records values for preparation of correspondence and reports to insurance clients. Prepares, issues, and sends premium notices, policies, confirmations, and statements. ¿ Processes a variety of computer operation tasks, including converting automated feed files, and entering transactions. ¿ Analyzes, researches, and resolves business and/or system operations issues related to various computer system applications. Updates issue tracking system. ¿ Answers incoming questions and requests. Creates and processes work transactions using knowledge of plans, products, systems, and procedures. ¿ Systematically analyzes policy transactions and corrects company records to adjust errors. Notifies supervisor of errors or problems not resolved at this level. ¿ Updates and maintains operations procedure manuals to reflect system upgrades and process changes. Additional Responsibilities: ¿ Exercises initiative, independent judgment, knowledge of system and understanding of life insurance products to solve problems of limited scope and complexity. ¿ Assumes responsibility for decisions, tasks, and actions which could have significant impact on results or other activities. ¿ Performs other duties as may be assigned. Required: ¿ Highly proficient in a complex back-end computer operations processing environment. ¿ Ability to read, interpret, and execute complex documents and instructions such as procedural manuals. ¿ Ability to work within both Windows and a command line interface and across multiple applications. ¿ Experience quality checking own work and work of others. ¿ Ability to define problems, collect data, establish facts, and draw valid conclusions. ¿ Ability to effectively use enterprise email system.