Hudson
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New York,
NY
Hudson has an opening for a Technical Service Specialist in our Water and Process Services Group located in New York, NY. The Technical Service Specialist will primarily be responsible for providing on-site customer service in accordance with the Standard Service Package or Service plan. This service includes field chemistry tests, chemical feed and control equipment maintenance, chemical inventory management, technical recommendations, and written service reports. Customers will include Institutional business such as casinos and light manufacturing.
Responsibilities
- Maintains a relationship with key customer personnel and takes full ownership for account retention. This includes contract renewal and price increase responsibilities.
- Increases sales by selling new chemical, service and equipment solutions to existing customer base. This requires creativity and ingenuity in devising solutions to customer problems and the ability to operate independently with minimal supervision.
- Manages up to 100 customer accounts and $800,000 in an efficient "route based" manner. This requires strong time and territory management skills and disciplined work behavior.
- Utilizes support from the Hub Manager, Service Supervisor, Inside & Outside sales team, and corporate to assist in maintaining customer satisfaction.
- Assists with on-site customer training utilizing Operating Training materials at assigned accounts.
- Completes required field documentation and reports (i.e., Standard PSRs, Time Tracking, Service Schedules, Expense Report, etc.) in a timely fashion as determined by Company policy and departmental procedures.
- Work with Hub Manager and Service Supervisor to manage and maintain inventory of chemical, equipment, and parts in Hub Warehouse for on-time delivery to customers.
- Responsible for all aspects of safety on the job, including the operation and maintenance of assigned company vehicle, the compliance with Safety, HAZMAT & Product Stewardship policies.
- Travels as required
Requirements
- Engineering Degree required
- 2-4 years related service experience and the ability to interact well with customers
- Basic knowledge of mechanical and electrical systems required
- Ability to lift and move heavy loads and operate a forklift
- Direct Sales Experience preferred
- Basic Computer Skills
- Must have and maintain a valid driver's license
About Hudson IT
Hudson IT serves as a trusted resource for clients seeking high-quality technology professionals. We seek candidates interested in contract/consulting for Hudson and for placement directly with our client companies with diverse skills - from web design to systems implementation, network planning, program management to performance integration.
We attract the best and the brightest talent in the industry, connecting your skills and personality to our clients' specific requirements. Our consultant care and benefits program includes 401(k), stock purchase, medical benefits and more. We also offer a referral bonus of $500 for each referral placed on assignment for at least three months. More information is at www.us.hudson.com/it. Get the real story from the real pros on our blog, IT Hire Wire.
Hudson is an Equal Opportunity Employer. We participate in the E-Verify program as allowed under federal and state law and in accordance with our executed Memorandum of Understanding with the Department of Homeland Security.
Job Ref: 4001033977
Salary Type: yearly
Job Type: fulltime
Category: Information Technology
Education: bachelors
Location: New York, New York
Location Abbv: New York, NY
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