Job Responsibilities
- Serve as primary support liaison between the company and customers
- Provide advanced technical telephone application support
- Answer complex questions on function and usage of software
- Troubleshoot problems with installing software
- Resolving conflicts within Windows 2003 Server
- Make changes to the software registry keys
- Import Active Directory users into the application
- Troubleshoot problems arising from improper NTFS file permissions and share permissions
- Troubleshoot security policies within the software program
- Troubleshoot software interfacing with mail clients: MS-Exchange, Outlook Express, SMTP, POP3 and MAPI
- Troubleshoot applications that run on IIS
- Troubleshoot software interface to MSDE and SQL Server database using SQL Server Enterprise Manager
- Test ODBC connections, database roles, user and password setup
- Troubleshoot DHCP, DNS, or port assignment issues
- Troubleshoot software on a Windows XP, Windows 2000 Server, and Windows 2003 Server Platforms
- Convey customer feedback to manager
- Possess thorough knowledge of company product line and other applications used by the customers
- Operates under moderate supervision
- Resolves clients- applications questions or problems over the telephone in the areas of system configuration / setup, product functionality and bugs/enhancements
- Keeps customer informed about how and when problems are resolved
- Involved in any additional follow-up, testing and troubleshooting
- Responsible for the appropriate referral to other support and quality assurance areas
- Promotes and maintains a high quality, professional service-oriented company image among customers
Qualifications:
- 2-4 years experience in networking and server application support
- Basic NT/2000/2003 or Novell networking knowledge
- Proficient with Win9x, Win2k, XP and Vista operating systems
- Knowledge of email and groupware products such as Outlook, Exchange, GroupWise and/or Lotus Notes
- Proficient PC skills for testing and troubleshooting
- Strong understanding of IIS
- Strong SQL Server or Oracle basic database manipulation knowledge
- Excellent troubleshooting abilities
- Ability to resolve general application problems via the telephone
**Please email cover letter, resume and references**
About Hudson IT
Hudson IT serves as a trusted resource for clients seeking high-quality technology professionals. We seek candidates interested in contract/consulting for Hudson and for placement directly with our client companies with diverse skills - from web design to systems implementation, network planning, program management to performance integration.
We attract the best and the brightest talent in the industry, connecting your skills and personality to our clients' specific requirements. Our consultant care and benefits program includes 401(k), stock purchase, medical benefits and more. We also offer a referral bonus of $500 for each referral placed on assignment for at least three months. More information is at www.us.hudson.com/it. Get the real story from the real pros on our blog, IT Hire Wire.
Hudson is an Equal Opportunity Employer. We participate in the E-Verify program as allowed under federal and state law and in accordance with our executed Memorandum of Understanding with the Department of Homeland Security.
Job Ref: 4001034385
Salary Type: hourly
Job Type: fulltime
Category: Information Technology
Education: bachelors
Location: Tampa, Florida
Location Abbv: Tampa, FL
